Maintenance

Your focus is the wellbeing of your service users and their environment. 

We align with you, prioritising yours and their needs by minimising the stress of maintaining your systems. 

We take great pride in delivering high-quality services to support you in your responsibilities. We understand that our diverse client base has varying needs, and we are well-prepared to accommodate them. 

To address these requirements, we have established a bespoke tier system for our maintenance contracts. Each tier includes an assurance certificate to assist your site(s) with being CQC compliant and maintaining your high ratings.

Bronze - This entry-level tier indicates that Edison has a thorough understanding of the products and systems we provide and that you have in situ, ensuring readiness to respond as necessary. 

Silver - Clients at this level benefit from our strong knowledge of their products and systems, which includes over-the-phone support and a scheduled maintenance visit featuring an annual test. 

Gold - Clients receive expedited assistance with a same-day call-out service, ensuring prompt support during critical situations. 

Platinum/Hospital - This top-tier level signifies our expert knowledge of products and systems, complemented by an out-of-hours service for added convenience. 

For more information, please feel free to contact us directly by phone at 01252 330220 or via email at info@edisontelecom.co.uk. 

Ensuring your peace of mind is our commitment, and we are dedicated to serving you effectively.